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Late Fee Policy

We strive to go above and beyond the expectations of our customers by providing them with an extraordinary experience that starts with on time delivery of our products.  When Hostess Kits or accompanying Enhancements are not returned to us by the expected date, or are lost or stolen, it affects are ability to deliver products to other customers.

We rely on our customers to return our products on time so that we can continue to fulfill new orders. Please review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.

Returning Products

  • The date to send back your rental items is stated in your invoice.  This date will be the first business day after your party. In order to avoid a late fee, you must send back the products you rented in the return packaging provided to you by Undercover Hostess. The return service provider is UPS.

  • You must drop off the package to a UPS store located in the United States on or before the product return date specified in your order. 

If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Undercover Hostess with a tracking number. Please send returns to the following address: 

                                       Undercover Hostess
                                      7980 Jonathan Dr.
                                      Ooltewah, TN  37363

 

Late Fees

  • Rental products must be taken to a UPS drop off location on the first business day after your party.  If you drop off the products after one business day, or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you have provided to Undercover Hostess.  For every day that you are late returning the products, you agree to pay these late fees, up to an amount not to exceed $400 plus applicable sales tax. This late fee is in addition to the rental fee for the products.

  • The late fee is payable for each order that is not returned when due.

  • If you pay us an amount equal to $400 (the retail value in late fees) in addition to the original amount of the rental fee, and you still have the product in your possession, the product is yours to keep.